curl -X GET "https://worker.thenewscc.com/support/relatorios/resolucao" \
  -H "Authorization: Bearer seu_token_jwt"

curl -X GET "https://worker.thenewscc.com/support/relatorios/resolucao?data_inicio=2024-01-01&data_fim=2024-01-31" \
  -H "Authorization: Bearer seu_token_jwt"

{
  "success": true,
  "data": {
    "metricas": {
      "tempoMedioResolucao": "4h 32min",
      "tempoMedianoResolucao": "2h 15min",
      "tempoMinimoResolucao": "5min",
      "tempoMaximoResolucao": "5d 12h",
      "taxaResolucaoPrimeiroContato": 45.2,
      "taxaResolucaoGeral": 80.4,
      "ticketsResolvidos": 275,
      "ticketsPendentes": 44,
      "ticketsEmProgresso": 23
    },
    "periodo": {
      "inicio": "2024-01-01",
      "fim": "2024-01-31"
    }
  }
}