curl -X GET "https://worker.thenewscc.com/support/relatorios/dashboard" \
  -H "Authorization: Bearer seu_token_jwt"

curl -X GET "https://worker.thenewscc.com/support/relatorios/dashboard?data_inicio=2024-01-01&data_fim=2024-01-31&agrupar_por=dia" \
  -H "Authorization: Bearer seu_token_jwt"

curl -X GET "https://worker.thenewscc.com/support/relatorios/dashboard?main=Programa%20de%20indicação%20e%20prêmios&agrupar_por=semana" \
  -H "Authorization: Bearer seu_token_jwt"

{
  "success": true,
  "data": {
    "totalTickets": 342,
    "ticketsByStatus": {
      "open": 44,
      "in_progress": 23,
      "resolved": 198,
      "closed": 77
    },
    "ticketsByCategory": {
      "Programa de indicação e prêmios": 156,
      "Streak (pontuação diária)": 89,
      "Problemas de recebimento das edições e cadastro": 97
    },
    "resolutionMetrics": {
      "tempoMedioResolucao": "4h 32min",
      "tempoMedianoResolucao": "2h 15min",
      "tempoMinimoResolucao": "5min",
      "tempoMaximoResolucao": "5d 12h",
      "taxaResolucaoPrimeiroContato": 45.2,
      "taxaResolucaoGeral": 80.4,
      "ticketsResolvidos": 275,
      "ticketsPendentes": 44,
      "ticketsEmProgresso": 23
    },
    "ticketTrend": [
      {"periodo": "2024-01-01", "total": 12, "abertos": 3, "emProgresso": 2, "resolvidos": 5, "fechados": 2},
      {"periodo": "2024-01-02", "total": 15, "abertos": 4, "emProgresso": 3, "resolvidos": 6, "fechados": 2}
    ],
    "periodo": {
      "inicio": "2024-01-01",
      "fim": "2024-01-31"
    },
    "geradoEm": "2024-01-15T10:30:00.000Z"
  },
  "cache": {
    "hit": false
  }
}

{
  "success": true,
  "data": {
    "totalTickets": 342,
    "ticketsByStatus": {...},
    "ticketsByCategory": {...},
    "resolutionMetrics": {...},
    "ticketTrend": [...],
    "periodo": {...},
    "geradoEm": "2024-01-15T10:30:00.000Z"
  },
  "cache": {
    "hit": true,
    "age": 1800,
    "expiresIn": 5400
  }
}

{
  "success": false,
  "message": "Data de inicio deve ser anterior a data de fim"
}