curl -X GET "https://worker.thenewscc.com/support/relatorios/agentes" \
  -H "Authorization: Bearer seu_token_jwt"

curl -X GET "https://worker.thenewscc.com/support/relatorios/agentes?data_inicio=2024-01-01&data_fim=2024-01-31" \
  -H "Authorization: Bearer seu_token_jwt"

{
  "success": true,
  "data": {
    "agentes": [
      {
        "agente": "joao@suporte.com",
        "ticketsRespondidos": 89,
        "ticketsResolvidos": 72,
        "tempoMedioResposta": "45min",
        "tempoMedioResolucao": "3h 20min",
        "taxaResolucao": 80.9,
        "satisfacao": null,
        "mensagensEnviadas": 234
      },
      {
        "agente": "maria@suporte.com",
        "ticketsRespondidos": 67,
        "ticketsResolvidos": 58,
        "tempoMedioResposta": "1h 10min",
        "tempoMedioResolucao": "4h 15min",
        "taxaResolucao": 86.6,
        "satisfacao": null,
        "mensagensEnviadas": 189
      },
      {
        "agente": "pedro@suporte.com",
        "ticketsRespondidos": 45,
        "ticketsResolvidos": 38,
        "tempoMedioResposta": "30min",
        "tempoMedioResolucao": "2h 45min",
        "taxaResolucao": 84.4,
        "satisfacao": null,
        "mensagensEnviadas": 156
      }
    ],
    "periodo": {
      "inicio": "2024-01-01",
      "fim": "2024-01-31"
    }
  },
  "cache": {
    "hit": true,
    "age": 300,
    "expiresIn": 6900
  }
}