curl -X POST "https://worker.thenewscc.com/support/relatorios/detalhado" \
  -H "Authorization: Bearer seu_token_jwt" \
  -H "Content-Type: application/json" \
  -d '{
    "data_inicio": "2024-01-01",
    "data_fim": "2024-01-31"
  }'

curl -X POST "https://worker.thenewscc.com/support/relatorios/detalhado" \
  -H "Authorization: Bearer seu_token_jwt" \
  -H "Content-Type: application/json" \
  -d '{
    "data_inicio": "2024-01-01",
    "data_fim": "2024-01-31",
    "main": "Programa de indicação e prêmios",
    "agrupar_por": "dia",
    "incluir_agentes": true,
    "incluir_tendencias": true,
    "incluir_cohorts": true
  }'

{
  "success": true,
  "data": {
    "dashboard": {
      "totalTickets": 342,
      "ticketsByStatus": {"open": 44, "in_progress": 23, "resolved": 198, "closed": 77},
      "ticketsByCategory": {...},
      "resolutionMetrics": {...},
      "ticketTrend": [...]
    },
    "agentPerformance": [
      {
        "agente": "joao@suporte.com",
        "ticketsRespondidos": 89,
        "ticketsResolvidos": 72,
        "tempoMedioResposta": "45min",
        "tempoMedioResolucao": "3h 20min",
        "taxaResolucao": 80.9,
        "mensagensEnviadas": 234
      }
    ],
    "issueTrends": [
      {
        "issue": "Não recebi meus pontos",
        "main": "Programa de indicação e prêmios",
        "total": 78,
        "tendencia": "subindo",
        "variacaoPercentual": 15.3
      }
    ],
    "distribution": {
      "porHora": [...],
      "porDiaSemana": [...],
      "porNewsletter": [...]
    },
    "filters": {
      "dataInicio": "2024-01-01",
      "dataFim": "2024-01-31",
      "main": "Programa de indicação e prêmios"
    },
    "metadata": {
      "geradoEm": "2024-01-15T10:30:00.000Z",
      "versao": "2.0"
    }
  },
  "cache": {
    "hit": false
  }
}