curl -X GET "https://worker.thenewscc.com/support/relatorios/comparativo?data_inicio=2024-01-01&data_fim=2024-01-31&comparar_com=periodo_anterior" \
  -H "Authorization: Bearer seu_token_jwt"

curl -X GET "https://worker.thenewscc.com/support/relatorios/comparativo?data_inicio=2024-01-01&data_fim=2024-01-31&comparar_com=mesmo_periodo_ano_anterior" \
  -H "Authorization: Bearer seu_token_jwt"

{
  "success": true,
  "data": {
    "atual": {
      "totalTickets": 342,
      "ticketsByStatus": {
        "open": 44,
        "in_progress": 23,
        "resolved": 198,
        "closed": 77
      },
      "resolutionMetrics": {
        "taxaResolucaoGeral": 80.4
      },
      "periodo": {
        "inicio": "2024-01-01",
        "fim": "2024-01-31"
      }
    },
    "anterior": {
      "totalTickets": 298,
      "ticketsByStatus": {
        "open": 38,
        "in_progress": 19,
        "resolved": 176,
        "closed": 65
      },
      "resolutionMetrics": {
        "taxaResolucaoGeral": 80.9
      },
      "periodo": {
        "inicio": "2023-12-01",
        "fim": "2023-12-31"
      }
    },
    "variacao": {
      "totalTickets": 14.8,
      "taxaResolucao": -0.6
    }
  },
  "cache": {
    "hit": false
  }
}